Cart is empty Return and Refund Policy
At Poland Spring, we value your satisfaction and strive to provide the highest quality products. Our Return and Refund Policy outlines the conditions and process for returns, refunds, and exchanges to ensure a transparent and hassle-free experience for our customers
Eligibility for Returns
Return Period: Products are eligible for return within 30 days of the purchase date. Please ensure items are returned within this time frame to qualify for a refund or exchange.
Condition of Items: Items must be returned in their original condition, unused, and in their original packaging. Opened or partially used products may not qualify for a full refund.
Return Process
Initiating a Return: To initiate a return, please contact our customer support team at [contact email] with your order number and reason for the return. We will provide instructions on how to proceed.
Return Shipping: The customer is responsible for the cost of return shipping unless the product received was defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your return otherwise.
Refunds
Refund Processing: Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, refunds will be issued to the original payment method within 7-10 business days.
Partial Refunds: In cases where the returned item is not in its original condition or is returned outside the specified time frame, a partial refund may be issued at our discretion.
Exchanges
Product Exchanges: If you received a defective or incorrect item, we are happy to offer a replacement. Contact us within 14 days of receiving your item to initiate an exchange, and we will arrange for the correct product to be shipped to you.
Exceptions
Non-Returnable Items: Certain items, such as perishable goods, personalized products, and items marked as non-returnable, cannot be returned. Please review product details before purchase to confirm eligibility.
Sale Items: Products purchased on sale or with discounts may not be eligible for return. Please check specific terms when buying sale items
Data Security and Privacy
Protection of Personal Information: When you initiate a return, exchange, or refund, we may collect contact details and purchase information for processing purposes. We adhere to strict data security practices to protect your information.
Confidential Handling: All information gathered during the return process is handled in accordance with our Privacy Policy, ensuring your data remains secure.
Contact Us
If you have any questions regarding our Return and Refund Policy, please reach out to our customer service team at [contact email] or by phone at [contact number]. Our team is here to assist you with any concerns.